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Understanding 'ShareGrid is Reviewing This Rental’
Understanding 'ShareGrid is Reviewing This Rental’

Why Your Rental Request is Under Review and What to Do Next

Dave avatar
Written by Dave
Updated over a week ago

If you encounter the message 'ShareGrid is reviewing this rental' and are unsure why you can't accept the request, here's what you need to know:

Why This Message Appears:

  • At ShareGrid, the safety and security of our community are top priorities. To ensure this, we've implemented automated verification systems and a dedicated team that manually reviews rental requests to prevent fraud.

What This Means:

  • When you see 'ShareGrid is reviewing this rental,' our team verifies the request's legitimacy. We may need extra time or more information from the renter to approve the request.

What to Do:

  • Be Patient: Wait for a notification from us before proceeding with the rental.

  • No Action Required: Do not share rental pick-up or contact information until you receive the green "accept request" button.

Review Time:

  • Typical Review Time: Most reviews are completed within a few hours during regular workdays.

  • Extended Review Time: If additional information is needed or if we are experiencing high demand, it might take up to 48 hours.

Safety First:

  • We prioritize your safety and may cancel a rental request if it raises concerns. Please wait for our approval before proceeding.

If you have any questions or need assistance, contact our friendly support team. We're always here to help! Thank you for being part of our fantastic sharing community! 

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