If you see "Coverage limit exceeded" on your ShareGrid account, or if you're new to the site, here's what it means and how to manage it. We're here to help you have a smooth rental experience!
Damage Only and Damage + Theft Limits for New Accounts
New accounts or those with limited rental history may have a limit on the amount of Damage Only or Damage + Theft available. This is similar to building credit with a credit card—the more successful rentals you complete, the higher your limit will become. The maximum limits are $5,000 for Damage Only and $30,000 for Damage + Theft.
Tip: Pending rental requests may reduce your limits. Please cancel any requests you don't intend to proceed with to free up your limits.
Options for Increasing Limits
If you need a higher Damage Only or Damage + Theft limit, consider these options:
Request an Increase to Your Limit:
At the checkout stage, you'll see an option to select 'Request Limit Increase.'
Please complete your profile, including links to your film and photography portfolios, as well as your social media profiles. This will help us assess your industry experience and rental history.
Purchase a Short-Term or Annual insurance policy:
These insurance policies offer comprehensive coverage.
They include a fixed deductible, which is often lower than those offered for Damage + Theft and Damage Only.
Insurance can cover multiple items, both inside and outside ShareGrid.
Tip: Request a Damage + Theft increase only once per cart. We will process your request in the order it was received and email you to let you know if it has been approved or declined.
We hope this helps clarify ShareGrid's limits. Please contact our friendly support team with further questions or for assistance. Happy renting!
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.