If you see "Coverage limit exceeded" on your ShareGrid account, or if you're new to the site, here's what it means and how to manage it. We're here to help you have a smooth rental experience!
Coverage Limit for New Accounts
New accounts or those with limited rental history may have a limit on the amount of Damage Only or Damage + Theft coverage available. This is similar to building credit with a credit card—the more successful rentals you complete, the higher your coverage limit will become. The maximum coverage limits are $5,000 for Damage Only and $30,000 for Damage + Theft.
Tip: Pending rental requests can count against your coverage limit. Please cancel any requests you don't plan to proceed with to free up your coverage.
Options for Increasing Coverage
If you need more coverage than your current limit allows, consider these options:
Request an Increase to Your Coverage Limit:
At the checkout stage, you'll see an option to select 'Request Limit Increase.'
Please complete your profile, including links to your film/photography portfolio and social media profiles. This will help us assess your industry experience and rental history.
Purchase a Short-Term or Annual Policy:
These policies offer comprehensive coverage.
They include a fixed deductible, often lower for valuable items than Damage + Theft coverage.
They can cover multiple items if the total replacement value exceeds your selected coverage limit.
Tip: Request a coverage increase only once per cart. We will process your request in the order you received and email you to let you know if it has been approved or declined.
We hope this clarifies ShareGrid's coverage limits. Please contact our friendly support team with further questions or for assistance. Happy renting!