If you've made a purchase on ShareGrid and wish to return it, please be aware of the specific timeframes and conditions. Here’s how to go about it:
Local Purchases: You must request a return within 48 hours from the time payment is confirmed.
Shipped Purchases: You must request a return within 48 hours of the item's delivery.
The item should be in the exact condition when purchased, including all accessories.
New items should remain in their sealed, original packaging.
Returns are ineligible if the item shows wear or lacks any components from the original sale.
How to Initiate a Return:
Contact ShareGrid Support at firstname.lastname@example.org to kickstart your return request.
Returning Your Purchase:
The owner will be alerted about your return request.
Collaborate with the owner to decide a time and venue for the equipment return.
Remember: As the buyer, you must personally return the item to the owner's location.
You should securely package the item once the owner knows about your return request.
Send the package using a traceable shipping service. Given that any loss or harm during transport is your liability, we strongly advise acquiring shipment insurance.
Depending on the return's reason, either the seller or the buyer might bear the return shipping and insurance expenses.
Always be attentive to the set conditions and guidelines to ensure smooth and hassle-free returns. If you have any queries, our ShareGrid Support team is here to assist you!