How ShareGrid Return Shipping Works
For shipped rentals, your order includes a prepaid return shipping label (return shipping is included in the shipping price). When your rental ends, you’ll repack the gear using the original packaging, apply the return label, and drop the box off at an appropriate carrier location.
1. Confirm Your Return Deadline
Before you pack anything, check your order details for:
Return ship-by date (when you must hand the package to the carrier)
Any included packing slip or return checklist
Tip: Build in a buffer. Carrier pickups and lines can take longer than expected.
2. Take Photos Before You Re-Pack (Recommended)
Before packing, take clear photos of:
Every item you’re returning
Gear condition from multiple angles
Accessories (batteries, chargers, cables, plates, etc.)
Serial numbers (if visible)
These photos help if there’s ever a question about:
Missing items
Condition disputes
Shipping damage claims
3. Re-Pack Gear Safely (Use Original Materials)
Re-pack using all original packing materials whenever possible.
Packing best practices
Use the same box/case and foam/inserts that the gear arrived with (if provided)
Wrap items individually and protect fragile parts (screens, lens mounts, filter threads) if needed.
Add padding so there’s 2–3 inches of protection on all sides
Make sure nothing shifts when you gently shake the box
Seal thoroughly with strong packing tape (H-tape recommended)
Important: If the gear arrived in a hard/foam case, it should still be inside a shipping box with padding—don’t ship the case alone unless it arrived that way and is designed for shipping.
4. Include the Packing Slip (If Provided)
If your order includes a packing slip, place it in the box so the owner can quickly confirm:
What was returned
Which order it belongs to
Place it on top or inside the case where it’s easy to find.
5. Apply the Return Label Correctly
Use the prepaid return label provided with your order (or in your order details)
Completely cover the original outbound label so the carrier doesn’t misroute the box
Make sure the label is flat, scannable, and fully taped down
Important: Do not change the shipping address or create your own label! Using the provided label ensures tracking and protection.
6. Drop Off at an Authorized Carrier Location (Get a Receipt)
Drop the package at an authorized ship center for the carrier on your label (UPS/FedEx/USPS)
Get a drop-off receipt showing the date/time and tracking number
Avoid drop boxes. Handing it to an employee and getting a receipt is safest!
Tracking, Delays, and What to Do If Something Goes Wrong
Tracking
Keep your tracking number and receipt until the owner confirms delivery.
Carrier delays
Carriers can be delayed due to weather, volume, or other issues. ShareGrid can’t be responsible for carrier delays, so shipping early is always best.
If the gear is damaged during return shipping
Save your photos, the box, and packing materials
Contact ShareGrid Support as soon as possible with:
Tracking number
Photos (before packing + after delivery issue)
Description of what happened
What’s covered (important)
Damage or theft during shipment or the rental period is covered under the renter’s Damage + Theft coverage, serviced by ShareGrid. At this time, Damage + Theft is the only coverage option available for shipped rentals.
Please note: this shipping coverage applies ONLY to rentals that are shipped through the ShareGrid rental shipping platform. It does not cover shipping for rentals that are not shipped through ShareGrid (such as local pickup rentals).
Battery Shipping Limitations (Important)
Some services restrict batteries, especially lithium-ion.
Best practices
Use battery covers/protective cases when available
Prevent terminals from touching metal
Return batteries in the same way they arrived (same placement/protection)
Air services may have stricter rules than Ground
⚠️ Battery rules vary by carrier and service level. Follow the label’s carrier requirements.
Quick Checklist: Returning a Shipped Rental
Check your return ship-by date
Take photos of gear + accessories before packing
Re-pack using original materials (nothing should move)
Include the packing slip (if provided)
Apply the prepaid return label and cover the old label
Drop off at an authorized carrier location
Get a receipt + save tracking
Ship early when possible to reduce delay risk
Need Help?
Questions about your return shipment or label? Contact ShareGrid Support.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.