Once a rental is booked, the coverage type cannot be changed because it becomes part of the rental agreement. This applies to all ShareGrid coverage options, including Damage + Theft, Damage Only, Short-Term Insurance, Annual Insurance, and Third-Party Insurance.
If you need a different coverage type and have not yet picked up your rental, you must cancel the current booking and rebook with your desired coverage. We recommend messaging the owner first to confirm that they are okay with the change. The good news is that there is no cancellation fee for rebooking due to coverage-related reasons.
If Pickup is More Than 2 Days Away:
1. To cancel your rental, go to your Message Center by clicking the "Mail" icon and selecting the rental you wish to change.
2. Select "Cancel rental."
3. For the cancellation reason, choose "Other" and enter: “Changing coverage type.”
4. Rebook the same gear and dates, selecting your desired coverage at checkout.
If Pickup is Within 2 Days:
Cancellations must be completed by the owner when the pickup date is less than 2 days away.
1. Message the owner in the rental conversation.
2. Ask them to cancel the rental and select "Other" as the reason.
3. Instruct them to write: “Renter to rebook using desired coverage.”
4. Once the owner cancels, rebook the same gear and dates, choosing your desired coverage at checkout.
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.