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Rental Extensions and Custom Charges/Discounts
Rental Extensions and Custom Charges/Discounts
How to apply a custom charge, a discount, or change rental dates.
Dave avatar
Written by Dave
Updated over a week ago

As an equipment owner renting out your gear, you are in control of applying custom charges, discounts, and changing dates on rentals.

Extending a Rental Period

You can extend a rental using the Change / Extend Dates option under the Edit Order menu. The following caveats apply:

  • Once a rental pickup date has begun, you can not change the pickup date into the future, only the return date.

  • Extending a rental period will charge the standard daily rate for the gear X the number of additional shoot days. No additional discounts apply to the extended period as the owner did not agree to them at time of request.

  • If you extend the dates, you will see a custom charge in the breakdown for the additional days. If you remove this custom charge, the new dates will not change, and must be changed manually if you wish to revert.

  • Date extensions may increase the total rental cost for the renter. Make sure they are aware and have agreed to this.

Shortening a Rental Period

You can shorten a rental period using the Change / Extend Dates option under the Edit Order menu within the rental view. The following caveat applies:

  • If you previously extended the dates of the rental, you may see a custom charge added to the rental for the additional days. If you then reduce the number of days, you will need to manually remove this extra charge.

Add a Custom Charge

You can add a custom charge for services or equipment beyond the original request via the Edit Order menu on an active rental. Custom charges will be charged to the renter's card immediately. The following caveats apply:

  • Only add charges to which the renter has agreed. You must get the renter's permission before adding a charge.

  • Any additional equipment charged this way will NOT be covered under ShareGrid's "Damage Waiver" or "Damage + Theft" coverages that may have been applied to the original order. Also, you are responsible to verify with the insurance provider if the replacement value of any additional equipment charged under "Custom Charge" is covered under the limits of any supplemental insurance policies that the renter may have. ShareGrid does not verify or guarantee coverage for any equipment added to a rental via custom charges.

  • Custom Charges will NOT incur any owner-imposed taxes, if applied. Please include any taxes you need to collect in the charge.

  • Custom Charges are subject to ShareGrid's standard "Community Fee" for renters and "Service Fee" for owners.

  • You are limited to a max of $1000 for custom charges, any charges above this must be applied through ShareGrid Support.

  • DO NOT use custom charges for Damage, Late Fee, or Cancellation Fees. These must be requested through ShareGrid Support for processing.

  • If you don't see the "Custom Charge" option and would like to add a charge - please contact us for support.

Add a Custom Discount
You may also add a custom discount to the order, and it will be applied as a refund to the renter's card at the end of the rental. Certain caveats apply:

  • You cannot discount a rental below your total profits for the rental.

Add a Delivery Fee
You can charge a delivery fee (up to a max of $200) if you have opted into delivery. You can opt in via the option under "Settings > Account > Are you willing to deliver?"

This will also display a delivery truck badge to your profile and listings and lead to increased rental requests.

You can apply a fee per rental if the renter has pre-agreed to your delivery terms and fees by tapping "Edit Order > Delivery Charge" under the rental view.

If you need to charge tax for the delivery, please account for that in the charge.

Adding a Damage Fee, Late Fee, or Cancellation Fee
All damage fees, late fees, or cancellation fees must be pre-approved and applied by ShareGrid Support. Please contact us to request these type of fees.

DISCLOSURE: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only, and contains general information only. ShareGrid is not, by means of this communication, rendering legal, financial, accounting, business, tax, or other professional advice or services. This communication is not a substitute for such professional advice or services nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.

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