Advice and answers from the ShareGrid Team

If the Renter is late in returning your gear, please try to get in touch with them ASAP about an accurate return time. Regardless, if they are returning your gear late, a late fee can be enforced by the ShareGrid staff.

In the confirmation page/email, we state that a Renter is subject to a late fee (additional day(s) of rental) if they fail to return your gear by 12pm (local time) on the return date (drop-off date). Exceptions can be made if the pickup and drop-off days are the same day or consecutive (ie, Wednesday and Thursday). This charge is completely manual and is enforced by the ShareGrid staff for everyone’s protection. If the Owner believes they are owed a late fee, they need to notify us and we will confirm with the Renter that they are being charged a late fee.

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