When using tracking devices on rented items, owners and renters must follow clear guidelines to ensure transparency, trust, and mutual consent throughout the rental process.
For Owners:
If you plan to use a tracking device (e.g., AirTag) to monitor a rented item, you must inform the renter before accepting the rental request. Transparency is critical to maintaining trust in the rental process.
Where to State Tracking Device Use:
Mention the use of tracking devices on your ShareGrid profile.
Include this information on each relevant rental listing page.
This ensures that renters are fully aware of the conditions before booking.
Key Guidelines:
Inform the Renter: Notify the renter about the tracking device before confirming the rental.
Renter's Choice: If the renter decides not to proceed after being informed, they are entitled to a full refund. Renters are not obligated to agree to tracking device usage.
No Consent, No Tracking: Using a tracking device without renter consent is rare and may result in account suspension.
For Renters:
If an owner requests the use of a tracking device after booking and it wasn't disclosed on their profile or listing page, you have the right to cancel the rental without any penalties.
Transparency and renter consent are crucial when using tracking devices. If you have any questions, please don't hesitate to contact our support team.