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Gear owners: FAQ
How and When Will You Receive a Certificate of Insurance (COI) from the Renter?
How and When Will You Receive a Certificate of Insurance (COI) from the Renter?

Making sure your Congratulations on your booked rental! Now let's make sure you have what you need!

Dave avatar
Written by Dave
Updated over a week ago

Ensuring your booked rental is properly covered is a breeze! Here's how it works:

Confirm the Rental Request: Once you've agreed on the rental details with the Renter and accepted their rental request using third-party insurance, the Renter will receive an email with your name and address to issue the Certificate of Insurance COI.

Ensure Timely Receipt: You must receive the COI before you exchange the gear. This helps protect both you and the Renter throughout the rental period.

Annual or Short-Term Policy: If a Renter has an Annual or Short-Term policy purchased through ShareGrid, you're in luck! The COI will be automatically issued and emailed to you when you accept their rental request.

Damage Only or Damage + Theft Coverage: A separate COI won't be provided and is not needed for renters using ShareGrid's Damage Only or Damage + Theft coverage. These coverage options are handled directly by ShareGrid and are in effect throughout the rental period.

That's it! You're all set to have a smooth and worry-free rental experience. If you have any questions or need further assistance, our friendly support team is here to help! Happy renting!

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