This guide outlines practical steps for ShareGrid owners to effectively manage and address equipment damage and missing items, ensuring a smooth resolution process.
Effective Communication: Open and clear communication is crucial, fostering trust and ensuring smooth interactions between owners and renters.
Handling Equipment Damage:
Immediate Documentation: As soon as you notice damage after the equipment is returned, take detailed photographs to capture the extent and nature of the damage.
Complete the Incident Form: Please complete our online Incident Form and attach the photos. This will initiate the assessment process quickly. If you need a link to the Incident Form, please get in touch with support.
Timeliness: Report the damage within 24 hours of the equipment's return. Delays may affect the eligibility for coverage under insurance or a damage waiver.
Addressing Missing Items:
Contact the Renter: Before assuming items are lost, check with the renter; items are often simply overlooked.
Charges for Delayed Returns: If items are not returned at the end of the rental period, you may charge additional fees, typically a one-day rental fee.
24-Hour Window: If the renter cannot return the missing items within 24 hours after the rental period, they are responsible for replacement costs. Only standard shipping speeds can be charged.
Support from ShareGrid: If direct communication does not resolve the issue, or you prefer assistance, contact support. Our team is ready to help mediate and provide support where needed.