At ShareGrid, transparency and trust are paramount. Understanding our policies about missing items ensures a smooth rental experience. Here’s what you need to know:
1. Responsibility for Missing Items:
Missing items are not covered under any of our coverage options.
If an item from your rental goes missing, you are responsible for returning it to the equipment owner promptly.
2. 24-Hour Window for Return:
You have a 24-hour grace period from the return date and time to locate and return the missing item.
Any transportation or associated costs for the return will be your responsibility.
3. Extending the Return Time:
If you need more time to find and return the missing items, you will need to obtain written consent from the equipment owner.
This agreement must be documented within the rental conversation on ShareGrid.
4. Potential Late Fees:
Delayed returns can disrupt the owner’s subsequent rental arrangements.
If items are not returned within the stipulated time, the owner may impose a late fee equivalent to one rental day.
5. Charges for Lost Items:
If you cannot locate and return a missing item, you will be charged for the replacement cost.
This charge will be made to the card linked to the rental. Failure to collect the amount may involve a collections agency, which could impact your credit score.
Summary:
Please always thoroughly check your rental equipment before you get it to avoid potential complications or charges.
Understanding these policies helps foster a positive rental experience for everyone involved.
Please get in touch with our support team if you have any questions or need further assistance.