When adding a new payment method, you might see an error saying your ZIP or postal code can’t be verified. Even if you enter what looks correct, this error can occur for various reasons.
This guide details common causes and how to fix them.
Why ZIP/Postal Code Errors Happen
Mismatch with your bank’s records
The ZIP/postal code you entered doesn’t match what your bank or card issuer has on file. This can happen if: Your card is still linked to an old address, the billing address is set to a business instead of your home, or you recently moved and haven’t updated your details with your bank.
How to Fix ZIP/Postal Code Errors
Check your entry
Please ensure that you have typed your billing ZIP/postal code correctly.Try an older or alternate address
If you’ve moved or used a business address before, try the ZIP/postal code associated with that address.Contact your bank or card issuer
Ask them which billing address they have on file for your card.Update your address
If needed, update your billing address with your bank or card issuer to prevent future issues.
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.