Damage Only and Damage + Theft (also known as Loss Damage Waiver) increase requests may be denied if specific requirements aren’t met. This article outlines the most common reasons for denials and offers tips to help improve your chances of approval.
Common Reasons for Denial
1. Incomplete Account Verification
Your ShareGrid profile must be fully completed before any Loss Damage Waiver increase can be processed. Missing or outdated information might result in an automatic denial.
2. Insufficient Proof of Production Experience
Higher limits depend on proven professional experience and previous ShareGrid rental history. If you don’t provide enough evidence of your work background, your request could be denied.
Acceptable proof includes:
IMDB profiles with your credits
Vimeo or YouTube links where you’re credited
Online portfolios attributed to you
Note: If you use a stage name or alias, you must provide documentation linking it to your real name.
3. Missing Employer Information (If Renting on Behalf of a Company)
If you're renting gear for a production company:
Add your work email address in your ShareGrid account settings
Notify ShareGrid once it’s added
This helps confirm your affiliation and supports your request for higher limits.
How to Improve Your Chances of Approval
To strengthen your insurance increase request:
Verify Your Account
Ensure your ID, phone number, and contact info are up to date and fully verified in your settings.
Update Your Portfolio Links
Add clear, verifiable examples of your work:
IMDB pages
Vimeo/YouTube videos with credit
Personal websites or online portfolios
Add Employer Information (If Applicable)
If you're representing a company:
Add your company email to your account
Reach out to ShareGrid Support after updating it
Reach Out for Help
If you’re unsure what’s missing, contact ShareGrid Support for clarification.
Troubleshooting FAQs
Q: What if I don’t have an IMDB profile?
No problem. Share other forms of proof like:
Vimeo/YouTube videos
Personal portfolio websites
Project documentation with your name and role
Q: I use a stage name—what should I do?
Provide supporting documents that link your stage name to your real identity.
Q: I updated my info, but still got denied. What now?
Double-check that everything is complete and accurate. If the issue isn’t clear, contact support for help identifying what’s missing.
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.