Why Are My Damage Only or Damage + Theft Increase Requests Being Denied?

Damage Only and Damage + Theft (also known as Loss Damage Waiver) request approvals may be denied if certain requirements aren’t met. This article highlights common reasons for denials and offers tips to improve your chances of approval. Common reasons for an increase request denial:

Your ShareGrid profile must be fully completed before any Loss Damage Waiver increase can be processed. Missing or outdated information might result in an automatic denial.
​

Higher limits depend on proven professional experience and previous ShareGrid rental history. If you don’t provide enough evidence of your work background, your request could be denied.
​

Note: If you use a stage name or alias, please provide documentation linking it to your real name.
​

If you're renting gear for a production company:

This helps confirm your affiliation and supports your request for higher limits.

To strengthen your insurance increase request:

Ensure your ID, phone number, and contact info are up to date and fully verified in your settings.

Update Your Portfolio Links
Add clear, verifiable examples of your work:

Add Employer Information (If Applicable)
If you're representing a company:

Reach Out for Help
If you’re unsure what’s missing, contact ShareGrid Support for clarification.

Q: What if I don’t have an IMDB profile?
No problem. Share other forms of proof, like:

Q: I use a stage name—what should I do?
Provide supporting documents that link your stage name to your real identity.
​

Q: I updated my info, but still got denied. What now?
Double-check that everything is complete and accurate. If the issue isn’t clear, contact support for help identifying what’s missing.
​

If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.

Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.