Rentals on ShareGrid automatically close 48 hours after the scheduled end date to help ensure timely payments. However, if there are unresolved issues—such as missing gear, a late return, or billing discrepancies—you can still take action. This article explains how to handle these situations and when to contact ShareGrid Support.
Can a Closed Rental Be Reopened?
In most cases, yes. ShareGrid Support can reopen a rental even after it’s been auto-closed. This helps the platform resolve disputes, adjust charges, or document ongoing issues.
What to Do if Your Rental Was Auto-Closed with Unresolved Issues
Gather Key Details
Prepare your rental ID, dates, and a clear description of the issue.
Contact ShareGrid Support
Submit a request via the Contact Page and explain the situation.
Request a Reopen
Let the team know why the rental needs to be reopened—e.g., missing items, late return, or payment issues. If needed, support will reopen and adjust the rental as needed.
Common Scenarios and What to Expect
1. Missing or Late-Returned Equipment
Even if the rental is marked as completed, ShareGrid can note the issue and update the rental in the backend.
Promptly contacting support allows accurate documentation and may impact fees, claims, or follow-up communications.
2. Damage, Theft, or Disputes
These issues can still be resolved after closure.
ShareGrid’s support process is independent of rental status—so don’t worry if the rental is marked complete.
Key Reminders
Rentals auto-close 48 hours after the end date.
Auto-closure does not prevent issue resolution.
Always contact ShareGrid Support promptly to report unresolved problems.
Need Help?
If you're dealing with an auto-closed rental and unresolved issues, reach out to ShareGrid Support as soon as possible so we can help document and resolve your case.