Although rare, fraudulent messages can occur on ShareGrid. These scams typically aim to trick you into sharing sensitive information, such as banking details. This guide will help you recognize, avoid, and report any suspicious activity.
If you receive a suspicious message, please contact us immediately at urgent@sharegrid.com.
How to Identify Fraudulent Messages
Watch out for messages that:
Claim to be from ShareGrid but are actually coming from another ShareGrid account or an email address that does NOT end in @sharegrid.com, especially if they ask you to update or verify your banking or payment information.
Include suspicious links or attachments.
Use urgent or threatening language to pressure you into taking quick action.
Mention unusual payment-related updates, such as verifying payment details through unfamiliar links.
Contain grammatical errors or show mismatched sender email domains, which can indicate phishing.
Reminder: ShareGrid will never ask for sensitive financial information through in-platform messages or emails.
Always make sure that all requests for account information come from verified and secure ShareGrid communication channels.
What to Do If You Receive a Suspicious Message
1. Do Not Click or Respond: Avoid clicking on links, downloading files, or replying to the message.
2. Check for Red Flags: Look closely at the sender’s name, email address, and the tone of the message. If something feels off, it probably is.
3. Report It Immediately: Use the “Report” button in ShareGrid, or email us directly at urgent@sharegrid.com.
4. Document the Message: Save a copy or screenshot of the suspicious message to aid ShareGrid in their fraud investigation.
What ShareGrid Does When You Report a Scam
Investigate: Our team reviews the message and the account activity.
Take Action: If fraud is confirmed, the account will be banned.
Protect the Community: Reporting helps us stop scams before they affect others.- Monitor for Phishing: Regular checks are conducted to detect and prevent phishing scams on the platform.
Key Tips to Stay Safe
Never share your financial or login information via private messages.
Be extra cautious when handling requests involving payment details, and always verify the legitimacy of the source.
Be cautious of messages that feel rushed, threatening, or “too good to be true.”
When in doubt, reach out to ShareGrid support.
Need help or have questions?
If you have any questions or need assistance, our friendly customer support team is here to help!