Advice and answers from the ShareGrid Team

Light scratches (except on lenses and certain senstive gear), scuffs, or normal amounts of dirt that can be cleaned easily are usually considered normal wear and tear of use and not covered by insurance. If you notice some minor damage after the return that is not normal wear, you should take photos and email them to us immediately. Next, contact your renter, notify them of the situation and try to resolve the issue. Your renter is responsible for the damage fee for any damage that occurs during their rental. In cases where it’s unclear whether a particular renter caused the damage or when it occurred, you are responsible for the damage fee on any repair work performed.

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