If you notice damage during the rental, take a photo, specifically describe any damage, email the damage description and attached photos to help@sharegrid.com. Any damage reported 24 hours after the rental return date may not be covered by insurance or the damage waiver. If you do not report missing items within 24 hours after the return time, ShareGrid’s damage waiver coverage (if applicable) may be voided. A lot of the time, missing items can be retrieved as typically, the Renter mau have forgetten to pack them. It is always good to check with the Renter first and see if they still have the missing piece before you report it to ShareGrid.

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